Using Linnet
Account access, domains, contacts, campaigns, journeys, Shopify, agents, API, and migration questions.
Support / Early access
Bring the evidence. We will trace the flight.
For product questions, failed requests, delivery concerns, privacy operations, or a security report, start with the route below. Linnet’s request IDs and receipts help us investigate without guessing.
Sending issue
Include the project, approximate time, message or campaign ID, recipient domain—not the full address—and the Linnet request ID.
Sensitive report
Describe the issue and how we can reach you. Do not attach credentials, contact exports, raw message content, or exploit customer data.
Useful evidence
What to include.
- The affected workspace or project name.
- The approximate time and your time zone.
- The operation you attempted and what you expected.
- The request, message, campaign, automation, store, or domain ID shown by Linnet.
- A screenshot with secrets and recipient addresses removed.
Never email
Keep secrets out of support.
- Passwords or one-time codes
- API keys or OAuth secrets
- Contact lists or CSV exports
- Unredacted message bodies
- Payment or identity documents